complaint rubric
ASPECT
|
2 points
|
1 point
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0 point
|
GENERAL PRESENTATION
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It was complete and an excellent exposition
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It was regular and missed some aspects.
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It was disorganized and incomplete.
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COMPLAINT
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The complaint is complete (date, greeting, problem exposition, suggestions, farewell).
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They missed some aspect in the complaint ( date, greeting, problem, suggestions, farewell)
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The complaint is incomplete, they missed some aspects.
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VOLUME
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I heard very well the exposition.
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I can’t hear in some moments of the exposition.
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I didn’t hear anything of the exposition.
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MATERIAL SUPPORT
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The material support is useful to understand the complaint.
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The material support confuses the idea of the complaint.
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There is not a material support.
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USE OF ENGLISH
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They spoke and had an excellent English fluency
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They spoke and had a regular English fluency
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They spoke and had a bad English fluency
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